Frequently Asked Questions
Everything you need to know about shopping at Brandfield
What are the shipping costs and delivery times?
We offer free shipping on orders over $50. Standard delivery typically takes 2-4 business days, and you will receive a tracking link as soon as your order leaves our warehouse.
How can I return an item?
You can return any unworn item within 30 days of receipt. Simply register your return through our online portal, print the label, and drop the package at your nearest service point.
Are the products sold on Brandfield authentic?
Yes, we are an official dealer of all the brands we offer. Every product is 100% authentic and comes in the original designer packaging with a full manufacturer warranty.
Which payment methods do you accept?
We accept a wide range of secure payment options, including Visa, Mastercard, American Express, PayPal, and 'Buy Now, Pay Later' services like Klarna.
Can I exchange an item for a different size?
To ensure you get the right item as quickly as possible, we recommend returning the original item for a refund and placing a new order for the desired size.
Is it possible to have my purchase gift-wrapped?
Absolutely! During the checkout process, you can select our premium gift-wrapping service to have your items beautifully packaged for any special occasion.